Terms of Use
AirHealth Platform Terms of Use
1. About these Terms
1.1 These terms and conditions (Terms) apply to your use of the AirHealth secure communications platform, including our website located at www.airhealth.com.au, secure email services, data transfer services and any related applications or portals (together, the AirHealth Platform).
1.2 The AirHealth Platform is owned and operated by Air Health Group Pty Ltd ACN 637 287 560 (Air Health, we, us). By registering for, accessing or using the AirHealth Platform, you agree to be bound by these Terms, which form a legally binding agreement between you and Air Health.
1.3 These Terms incorporate our Privacy Policy and any service-specific terms or Service Level Agreements (SLAs) we provide to you. If you do not accept these Terms, you must not use the AirHealth Platform.
1.4 The AirHealth Platform is a business-to-business (B2B) service intended for use by healthcare providers and organisations. It is not intended for direct use by individual patients or consumers.
2. Our Services
2.1 The AirHealth Platform provides secure communications infrastructure for healthcare providers, including: secure email services for transmission of health information; secure document transfer and sharing; temporary storage of transmitted documents within the platform; delivery of documents to other healthcare providers or directly to patients; and audit trails and delivery confirmations.
2.2 Air Health is a technology service provider. We do not provide healthcare services, medical advice, diagnosis or treatment. We do not review, verify or take responsibility for the content of any documents or communications transmitted through our platform.
2.3 Subject to your compliance with these Terms and payment of applicable fees, Air Health grants you a limited, non-exclusive, non-transferable licence to access and use the AirHealth Platform for your internal business purposes in connection with providing healthcare services.
3. Registration and Accounts
3.1 To use the AirHealth Platform, you must register for a Business Account. To be eligible, you must be a healthcare provider, healthcare organisation or other entity operating in the healthcare sector in Australia.
3.2 When registering, you must provide accurate and complete information, including: business name and ABN; contact details; details of Authorised Users; and AHPRA registration details (where applicable).
3.3 You are responsible for: maintaining the accuracy of your account information; keeping all login credentials secure and confidential; all activities that occur under your account or through your Authorised Users; and ensuring your Authorised Users comply with these Terms.
3.4 You must notify us immediately if you become aware of any unauthorised access to or use of your account.
3.5 Air Health reserves the right to suspend or terminate your account if we reasonably believe you have violated these Terms or pose a security risk.
4. Your Obligations
Compliance with Laws
4.1 You must use the AirHealth Platform in compliance with all applicable laws, regulations and professional obligations, including: the Privacy Act 1988 (Cth) and Australian Privacy Principles; state and territory health records legislation; AHPRA codes of conduct and professional standards; and any other applicable healthcare regulations.
Patient Consent and Authority
4.2 You are solely responsible for ensuring that you have appropriate legal authority and any necessary patient consent to collect, use and disclose patient health information using the AirHealth Platform. Air Health does not verify patient consent and relies on you to comply with your legal obligations.
Accurate Transmission
4.3 You are responsible for ensuring that: documents are sent to the correct recipients; the content of documents you transmit is accurate and appropriate; and you verify recipient details before transmitting sensitive information.
Authorised Users
4.4 You must ensure that your Authorised Users: are appropriately qualified and authorised to access patient health information; receive adequate training on the use of the platform and their privacy obligations; only access information necessary for their role; and comply with these Terms at all times.
5. Prohibited Conduct
5.1 In using the AirHealth Platform, you must not: use the platform for any unlawful purpose or in breach of any laws; transmit any content that is defamatory, offensive, threatening or otherwise inappropriate; transmit malware, viruses or other harmful code; attempt to gain unauthorised access to any part of the platform or other users’ accounts; interfere with or disrupt the operation of the platform; use the platform to send unsolicited commercial communications (spam); reverse engineer, decompile or attempt to extract the source code of any software; resell, sublicense or provide access to the platform to third parties without our consent; or use the platform in any way that could damage our reputation or the reputation of the healthcare sector.
6. Fees and Payment
6.1 You agree to pay the fees for the services you have subscribed to, as set out in your service agreement or on our website. Fees may be charged on a subscription, per-transaction or other basis as agreed.
6.2 All fees are exclusive of GST unless otherwise stated. We will add GST to invoices where applicable.
6.3 We may vary our fees by providing you with at least 30 days’ notice. If you do not agree to the new fees, you may terminate your account before the new fees take effect.
6.4 If you fail to pay any fees when due, we may suspend your access to the platform until payment is received.
7. Data Handling and Security
7.1 Air Health will handle all personal and health information in accordance with our Privacy Policy and applicable privacy laws.
7.2 We implement industry-standard security measures to protect information transmitted and stored on our platform. However, you acknowledge that no system is completely secure, and we cannot guarantee absolute security.
7.3 You are responsible for maintaining the security of your own systems, networks and devices that connect to the AirHealth Platform.
7.4 Documents transmitted through the platform will be retained in accordance with the settings you configure and our data retention policies. You should maintain your own records and not rely solely on our platform for document storage.
8. Intellectual Property
8.1 Air Health retains all intellectual property rights in the AirHealth Platform, including all software, technology, designs, trademarks and content (excluding content you upload).
8.2 You retain ownership of all documents and content you upload to or transmit through the platform. You grant us a limited licence to store, process and transmit that content solely to provide our services to you.
8.3 You must not copy, modify, distribute or create derivative works from any part of the platform without our prior written consent.
9. Disclaimers
9.1 The AirHealth Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Air Health disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.
9.2 Air Health does not warrant that: the platform will be uninterrupted, error-free or secure; any defects will be corrected; or the platform will meet your specific requirements.
9.3 Air Health is not responsible for: the accuracy, completeness or appropriateness of any content transmitted through the platform; any decisions made or actions taken based on information transmitted through the platform; any healthcare outcomes or clinical decisions; or the conduct of any recipients of documents you transmit.
10. Limitation of Liability
10.1 Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or other applicable laws.
10.2 To the maximum extent permitted by law, Air Health excludes all liability for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data, goodwill or business opportunities, arising out of or in connection with these Terms or use of the platform.
10.3 To the maximum extent permitted by law, Air Health’s total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the fees paid by you to Air Health in the 12 months preceding the claim.
10.4 You agree to indemnify and hold harmless Air Health from any claims, losses, damages or expenses (including legal fees) arising from: your breach of these Terms; your violation of any law or regulation; your infringement of any third party rights; any content you transmit through the platform; or any claim by a patient or third party relating to your use of the platform.
11. Changes to the Platform and Terms
11.1 We may modify, update or discontinue any aspect of the AirHealth Platform at any time. We will endeavour to provide reasonable notice of material changes that may adversely affect your use of the platform.
11.2 We may amend these Terms by providing you with at least 30 days’ notice via email or through the platform. If you do not agree to the amended Terms, you may terminate your account before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the amended Terms.
12. Term and Termination
12.1 These Terms commence when you register for the platform and continue until terminated by either party.
12.2 You may terminate your account at any time by providing written notice to us. We may terminate or suspend your account: immediately if you materially breach these Terms; immediately if required by law or to protect the security of the platform; or for any reason by providing 30 days’ written notice.
12.3 Upon termination: your right to access the platform ceases immediately; you must pay any outstanding fees; we will delete or return your data in accordance with our Privacy Policy and any applicable data retention requirements; and clauses that by their nature should survive termination will continue to apply.
13. General Provisions
13.1 Governing Law: These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland.
13.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force.
13.3 Entire Agreement: These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Air Health regarding the AirHealth Platform.
13.4 Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in connection with a merger, acquisition or sale of assets.
13.5 Waiver: A failure by us to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
13.6 Notices: Notices to you may be sent to the email address associated with your account. Notices to us should be sent to the contact details below.
14. Definitions
In these Terms:
AirHealth Platform means the secure communications platform operated by Air Health, including the website, secure email services, data transfer services and any related applications or portals.
Authorised User means an individual who is authorised by a Business Client to access and use the AirHealth Platform on behalf of that Business Client.
Business Account means the account registered by a Business Client to access the AirHealth Platform.
Business Client means a healthcare provider, practice or organisation that subscribes to the AirHealth Platform.
15. Contact
For questions, complaints or claims relating to these Terms or the AirHealth Platform, please contact:
Air Health Group Pty Ltd
Address: PO Box 462 Fortitude Valley QLD 4006
Phone: (07) 3102 5611
Email: [email protected]
Effective Date: 03/02/2026